Inbox · Early access
Step into any chat. Hand it back when you’re done.
Inbox shows every conversation your AI agent is having, as it happens. When a customer needs a person, an operator takes over the same thread and returns it to the agent afterwards.
Get early access- Every visitor chat, live
- Take over and return in one thread
- Always clear who is replying
Customers shouldn’t have to explain twice.
It’s 11pm and a customer wants a refund outside your policy window. The agent has answered what it can and asked for a person. Your operator opens the chat, reads the whole exchange, and replies in the same window. No ticket number, no “can you repeat that”.
See conversations as they happen
Every visitor chat with your AI agent lands in Inbox while it’s still live. Read along, spot the one going sideways, and step in before the customer gives up.
One thread from first message to last
Operators reply inside the customer’s existing conversation. The customer sees one chat. Your team sees everything the agent already said.
No two people answering at once
Each chat shows who is responding: the AI agent or a named operator. When a colleague has taken a conversation, you see it before you type.
Watch, step in, step back.
The agent answers
Your deployed AI agent handles the conversation from your knowledge and the tools you’ve allowed. Inbox shows it live.
A person takes over
When the agent requests an operator, or you see a reply that needs judgment, take the conversation and reply in the same thread.
The agent picks it back up
Once the exception is handled, return the conversation to the agent. The customer keeps chatting in the same window.
Where a person makes the difference.
Most questions end with the agent’s answer. Inbox is for the ones that shouldn’t.
Exceptions and judgment calls
A late refund, a billing error, a goodwill gesture. The agent gathers the details; your operator makes the call.
Stuck during setup
A new customer hits the same step three times. Step in, unblock them, and hand back to the agent for the rest of the walkthrough.
High-value enquiries
When a prospect asks something specific, reply personally while the conversation is still warm.
Work that outlasts the chat
If the fix takes days, open a Case from the conversation so the follow-up has an owner and a history.
Built for the handoff.
Inbox does one job: let your team and your AI agent share a live conversation without tripping over each other.
- Live visitor chats
- Every conversation from your widget, hosted page, or API deployment, with the full message history.
- Operator requests
- When the agent asks for a person, the request shows in Inbox so someone can answer it.
- Takeover and return
- Take control of a conversation, reply as yourself, then return it to the AI agent when you’re finished.
- Visible ownership
- See which chats the agent is handling and which a colleague has taken, so two people never answer the same customer.
Questions about Inbox
Does the customer have to open a new chat when a person takes over?
No. The operator replies in the same conversation. The customer keeps the thread they started, with every earlier message still there.
Can I give the conversation back to the AI agent?
Yes. Return it when you’re done and the agent continues from where the conversation stands.
How do I know a colleague is already handling a chat?
Each conversation shows who is responding: the AI agent or the operator who took it over.
What happens to requests that take longer than a chat?
Create a Case from the conversation, or link it to an existing one. The Case keeps the owner, notes, and history while the work continues.
Does Inbox handle email, statuses, or SLAs yet?
Not yet. Inbox covers visitor chats with your AI agents today. Email support is planned for the same inbox, and there are no open or resolved statuses, assignment queues, or SLA timers yet.
Be there for the conversations that need you.
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