Platform
Your customers, your support, your work. One platform behind all three.
AI Agents answer customers from your knowledge. Your team takes over live chats, owns the follow-up in Cases, and sees what to fix in Insights. AI Chat and AI Forms bring the same knowledge to everything else you do.
Help.ai
Customer support
Customer
Can I return an item I ordered last week?
Checks your return policy
Returns & exchanges
“Returns accepted within 30 days.”
Help.ai
Yes, you’re within the 30-day return window. Open your order and choose “Start a return.”
Returns & exchangesYour team can join when a person is needed.
Explore customer supportThe platform
Empower your customers. Scale your support. Get more work done.
Seven products today, more on the way, all sharing one Library and one conversation history. Start with an AI Agent and add the rest as you grow.
Empower your customers.
Answers the moment they ask, from your own knowledge, with a person one step away.
Scale your support.
Take over any live chat, give every follow-up an owner, and see what to fix before it’s asked twice.
Get more work done.
Draft, research, and collect information with AI that already knows your files.
One Library underneath
Teach it once. Use it everywhere.
Put an agent on your website for customers, give your support team the conversations and follow-up, and keep AI Chat for your own work. You choose what each one knows and can do.
Think, write, and research
Shape an idea, compare options, prepare a customer reply, or turn source material into a draft. The brief, files, and follow-ups stay in one conversation.
Create across formats
Write for a teammate, a client, or your customers. Add images, video, and spoken audio when those tools are enabled.
Work with shared knowledge
Use the same Library in your own chats, team agents, and customer deployments, and decide exactly what each audience can see.
Connect conversations to action
Connect tools and accounts for supported tasks. Sensitive steps wait for approval.
Run customer support
Answer customers on your site, let your team take over any conversation, and track follow-up in Cases. Signals and analytics show where customers get stuck.
Make information easier to use
Guide people through every question so they finish the paperwork. Your team gets confirmed answers to review, export, and use.
Real jobs, real workflows.
See how teams use Help.ai for support, intake, onboarding, research, and paperwork.
Writing & content
Explain a change to customers, shape a proposal, or brief your team. Bring your notes and sources to AI Chat and work toward a draft you’d actually send.
Knowledge & research
Ask about the material you have, compare what each source says, and see what still needs checking. AI Chat and the Library keep your knowledge in the conversation.
Customer support
Your AI support agent answers from your policies, docs, and Q&A. When a customer needs a person, your team takes over the same conversation with everything already in view.
Connected workflows
Link a question to a real next step. Give an agent the accounts, tools, and context for one task, then inspect what it did.
Client intake
Help clients explain what they need and share the right background, so the essentials are in hand before you meet.
Registration
Explain the options, collect the right details, and make the next step obvious once someone registers.
Customer onboarding
Explain what you need, help customers provide it, and hand your team everything required to begin the service.
Document workflows
Turn the questions in your documents into a guided form, then use the answers in the formats your process needs.
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