HELP.AI

Empower your customers. Scale your support. Get more work done.

AI Agents answer customers from your own knowledge. Your team steps in the moment a person is needed. And the same Library helps you draft, research, and finish the rest.

Get early accessSee how it works

Works in

  • Website widget
  • Hosted page
  • Your app, through the API

Help.ai

Customer support

Example conversation

Customer

Can I return an item I ordered last week?

Checks your return policy

Returns & exchanges

“Returns accepted within 30 days.”

Help.ai

Yes, you’re within the 30-day return window. Open your order and choose “Start a return.”

Returns & exchanges
Customer question answered

Your team can join when a person is needed.

Explore customer support

How it works

The answer is only the start.

A chatbot stops at the reply. Help.ai brings in a person when it matters, gives the follow-up an owner, and shows you what to fix next.

  1. 01

    Your agent answers from your knowledge

    It replies from the Library items you choose, in the tone you set, with only the tools you allow.

  2. 02

    A person takes over the same chat

    When the agent asks for help, or a reply needs judgment, someone on your team steps in from the Inbox. The customer never starts over.

  3. 03

    The follow-up gets an owner

    If it can’t be solved today, open a Case from the chat with an assignee, private notes, and the conversation attached.

  4. 04

    You see what to fix next

    Insights shows what customers ask, where answers fall short, and Signals such as cancellation risk.

Charged twice for one order

Website widget · Example conversation

You are replying

Customer

My invoice shows two charges for the same order.

AI Agent

Our billing policy refunds duplicate charges in full. I’ve asked a teammate to confirm yours.

Billing policy

AI Agent asked for a person

You took over

You

Confirmed, you were charged twice. Your refund is on its way.

Case opened

Pending

Refund duplicate charge

Assignee: You · This chat is linked

Returned to AI Agent

The platform

One Library. Every product.

Teach Help.ai once. What your customers see, what your support team runs, and your own work all draw on the same knowledge and conversation history.

See the whole platform

Empower your customers.

Answers the moment they ask, from your own knowledge, with a person one step away.

  • AI Agents

    Answers from the knowledge you choose, uses only the tools you approve, and asks for a person when it should.

Coming soonIn development, on the same Library and conversations.

Help CenterA public help site from your articles.In developmentCommunityCustomers answering customers.In developmentIdeas & RoadmapVotes, statuses, and a roadmap.In development

Scale your support.

Take over any live chat, give every follow-up an owner, and see what to fix before it’s asked twice.

  • Inbox

    Every live chat in one place. Take over mid-conversation, then hand it back to the agent.

  • Cases

    When the chat ends but the work doesn’t, give it an owner, private notes, and the conversation that started it.

  • Knowledge

    Files, website pages, text snippets, and Q&A in one Library. Choose what each agent may read.

  • Insights

    What customers ask, where answers fall short, and Signals with a suggested next step.

Get more work done.

Draft, research, and collect information with AI that already knows your files.

  • AI Chat

    Draft, research, and decide in one conversation that draws on your files and Library.

  • AI Forms

    Forms that help with every question, so people answer in their own words and you get structured data.

Coming soonIn development, on the same Library and conversations.

AI PDFTurn a PDF into a guided form.In development

Solutions

Built for the work you already do.

All solutions

FAQ

Questions, answered.

Something else on your mind? Talk to us.

What is Help.ai?

An AI platform that empowers your customers, scales your support, and gets more work done. AI Agents answer customers from your knowledge, your team takes over live chats from the Inbox, Cases track the follow-up, and Insights show what to improve. AI Chat and AI Forms handle the rest of your work.

Where does the AI get its answers?

From the Library you build: files, website pages, text snippets, and Q&A. You choose which items each agent can use, so a customer-facing agent never sees internal material unless you add it.

What happens when the AI can’t help?

A person steps in. Your team sees live chats in the Inbox, takes over in the same conversation, and hands it back to the agent when they’re done. If the work continues, link the chat to a Case.

Where can customers talk to my agent?

On your website through the chat widget, on a hosted page you can link to, or inside your own product through the API.

Can the agent take actions, not just answer?

Yes, with the tools and connected accounts you enable. Steps that need a decision wait for approval, and you control exactly which actions each agent has.

Is there a help center, community, or feature voting?

Not yet. Help Center, Community, and Ideas & Roadmap are in development and will use the same Library and conversations as the rest of Help.ai. Leave your email below to hear when they open.

Give every customer an answer, and every answer a follow-through.

Leave your email for product news and early-access announcements as Help.ai opens up.

Product updates by email. Privacy Policy