Ideas & Roadmap · Coming soon
Every feature request, linked to the customer who asked.
We’re building a place for customers to submit ideas and vote, with each idea tied to the conversations and Cases behind it, and a public roadmap that shows what’s planned, in progress, and shipped.
Join the waitlist- One vote per verified person
- Ideas linked to real conversations and Cases
- A public roadmap from under review to shipped
A vote count isn’t the whole story.
An idea board says a feature is popular. It doesn’t say that one voter has raised it in support chat after support chat, and has an open Case about the workaround. Ideas & Roadmap, now in development, will keep the vote and the evidence together.
Votes you can trust
One vote per verified person, so a single enthusiastic account can’t tip the board.
The evidence behind each idea
Link an idea to the visitor conversations and Cases where customers asked for it. Product decisions will start from what people actually said.
A roadmap that closes the loop
Move ideas from under review to planned, in progress, and shipped. Customers who voted will see the status change on the public roadmap.
How it will work.
Collect ideas
Customers submit ideas and vote. Merge duplicates so the votes add up in one place instead of splitting.
Connect the evidence
Link each idea to the conversations and Cases behind it. Signals already flags product feedback in conversations, and that’s where many ideas will start.
Publish the roadmap
Set a status and the public roadmap reflects it. When an idea ships, everyone who asked for it can see.
From scattered requests to a shared plan.
Feature requests already show up in your support conversations. Ideas & Roadmap will give them somewhere to go.
Product feedback from support
Signals flags product feedback in conversations today. Ideas will give each one a place to land and be counted.
Requests behind open Cases
When a Case exists because a feature is missing, link it to the idea, so the request carries its real cost.
A public roadmap
Show customers what’s planned and in progress, so support can link to a status instead of promising a date.
Priorities with context
Read the linked conversations behind a popular idea and hear the problem in your customers’ own words.
What we’re building.
Ideas & Roadmap is planned, not shipped. This is what it will include.
- Ideas and voting
- Customers submit ideas and vote, with one vote per verified person.
- Clear statuses
- Under review, planned, in progress, shipped. Four states everyone understands.
- Duplicate merging
- Combine ideas that ask for the same thing, so votes add up instead of splitting.
- Linked evidence
- Attach the visitor conversations and Cases behind an idea, so the reason to build it is one click away.
Questions about Ideas & Roadmap
When will it be available?
Ideas & Roadmap is in development and we haven’t set a date. Join the waitlist and you’ll get first access when it opens.
How do you stop vote stuffing?
Each verified person will get one vote per idea. That keeps the count honest.
How is this different from a standalone feedback board?
A standalone board only sees votes. Ideas & Roadmap is being built inside Help.ai, next to your conversations, Cases, and Signals, so each idea can carry the support history behind it.
Can I combine duplicate ideas?
Yes. You’ll be able to merge duplicates so their votes count toward one idea.
What can I use today?
Signals already flags product feedback in your visitor conversations, and Cases tracks the requests that need follow-up. Ideas & Roadmap will turn that feedback into something customers can see and vote on.
Build what customers asked for.
Join the waitlist for first access to Ideas & Roadmap when it opens.
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